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CVE-2024-57727 — SimpleHelp Path Traversal Vulnerability

Known ransomware use CISA KEV listed Added February 13, 2025 Remediate by March 6, 2025

Description

SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.

Required action

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Notes

https://simple-help.com/kb---security-vulnerabilities-01-2025 ; Additional CISA Mitigation Instructions: https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a ; https://nvd.nist.gov/vuln/detail/CVE-2024-57727

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