CVE-2024-57728 — SimpleHelp Path Traversal Vulnerability

Known ransomware use CISA KEV listed Added April 24, 2026 Remediate by May 8, 2026

Description

SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Required action

Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

Notes

https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier ; https://nvd.nist.gov/vuln/detail/CVE-2024-57728

Need help remediating this vulnerability?

Our team helps organizations patch, mitigate, and respond to CISA KEV advisories fast.

Talk to an engineer